Privacy Policy

Last updated: July 31, 2025

This privacy policy describes how Ptarmigan collects, uses, stores, and protects your personal data when using our services (Discord bot, website, dashboard, documentation). By using our services, you agree to the practices described below.

For any questions or concerns regarding this policy, please contact our support team on the Discord support server: https://ptarmigan.xyz/discord.

1. Data Collected

We collect data necessary for the operation and improvement of our services, including notably:

Via Discord and the bot:

  • Discord identifiers (user ID, server ID, channel ID, message ID)
  • Profile information (username, avatar, tag)
  • Bot configuration settings on your server
  • Interaction data with bot commands
  • Used webhooks (name, ID, token)

Via our websites (ptarmigan.xyz and docs.ptarmigan.xyz):

  • Navigation data (IP address, browser, operating system)
  • Pages visited, date and time of visits
  • Session and analytics cookies
  • Discord OAuth2 data (username, ID, avatar, administered servers) when logging into the dashboard

Via third-party services:

  • Cloudflare, Google Analytics, Vercel Analytics: anonymized navigation data
  • Discord: OAuth2 authentication

2. Processing Purposes

Your data is processed to:

  • Provide, configure, and customize bot functionalities
  • Enable access and management via the dashboard
  • Ensure service security and stability
  • Perform statistical analysis on usage
  • Manage Premium subscriptions and payments
  • Comply with our legal obligations

3. Legal Basis for Processing

Processing is carried out on the following legal bases:

  • Legitimate interest: technical operation of the bot
  • Consent: dashboard usage, cookies, analytics
  • Legal obligations: response to legal requests

4. Data Sharing and Transfer

We never sell your personal data. We share certain information only in the following cases:

  • With our technical service providers (Google Analytics, Vercel Analytics) strictly within the scope of their services
  • In case of legal obligation, particularly following French, European, or American legal requests

5. Data Retention

  • Usage data: retained as long as you use the service
  • Technical logs: retained for analysis and security according to our operational needs
  • Deletion: possible at any time upon your request

6. Your Rights

In accordance with GDPR and applicable laws, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct inaccurate data
  • Right to erasure: delete your data
  • Right to object: object to processing

To exercise these rights, contact us via the Discord support server.

7. Data Security

We implement all reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. However, as no system is infallible, we cannot guarantee absolute security.

8. Cookies

We use cookies to:

  • Maintain your user session on the dashboard
  • Perform usage statistics via Google Analytics and Vercel Analytics

You can configure your browser to refuse cookies, but this may affect certain functionalities.

9. Changes to This Policy

This policy may be modified at any time without notice. The date of last modification is indicated at the top of this page. Your continued use of Ptarmigan after modification constitutes acceptance of the new conditions. It is your responsibility to regularly consult this page to become aware of any modifications.